Cedar HR is committed to partnering with its Force customers to ensure the successful deployment and use of its solutions. Cedar HR continually reviews its practices to improve internal operations and deliver a support service that meets today’s Police Forces business needs.
The Cedar HR Service Desk structure is designed to ensure that Forces receive a focused service and that the correct skills and resources are utilised to resolve calls logged. This structure enables the Service Desk to respond to issues and queries professionally, consistently.
The Cedar HR Service Desk consists of:
Software application specialists, trained in a range of Cedar HR products whilst also specialising in key Origin modules.
Trained to a more technical level than the Support Consultants. This role ensures that the more technical issues are addressed quickly without relying on the development resources in the organisation. They also impart new skills and knowledge into the Service Desk to help with troubleshooting and analysis.